tag:blogger.com,1999:blog-8560898823512627114.post2442415574483742312..comments2024-02-01T00:37:24.768-05:00Comments on PTP: Racing's (Lack of) End User Understanding Pull the Pockethttp://www.blogger.com/profile/05082676049275768769noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-8560898823512627114.post-64381741994689965512017-01-10T17:06:13.564-05:002017-01-10T17:06:13.564-05:00From what I’ve experienced, racing’s execs just do...From what I’ve experienced, racing’s execs just don’t care to rock the boat. Some willingly take complaints and suggestions from customers, but the info goes down a black hole. Others make sure they’re never in their offices. They still compensate themselves generously. And so what if the ship sinks on their watch? There’s undoubtedly a bonus or at least REIT options that kick in if that happens.<br /><br />I also get the idea that bettors are considered to be sickos by the execs; if not that, then peasants. Racetrackers tolerate a lot of abuse, we can agree on that. But no respect for the customers becomes very quickly evident to any potential new regular customers, Brazilian or otherwise.<br /><br />The larger situation is that the whole business is rotten from top to bottom. Too many racing people at all levels are related to one another; for one, you’re not going to turn in a relative for not doing their jobs. The states, unions, managers generally work in defense of their patch without any visible concessions or upgrades. They’re really proud of keeping their share of an ever-shrinking business without caring why the business is shrinking. Pay ‘em all in racetrack stock and let’s see if anything changes.<br /><br />We’ve seen this long, drawn-out decay before with the US steel and automobile businesses. We’re seeing it now with Sears and other big box retailers. It’s ironic that the business that was a bulwark of mail order is now being eclipsed by mail order. Not so ironic that its CEO is the major lender and lien holder. It’s also not ironic that the racing biz that once had a lock, if not monopoly, on a big share of legal and illegal wagering is now in the bush leagues in the gambling world. Not trying to compete in an era of competition has its price.<br /><br />The big box retailers and racing (particularly in California) have continued on and may continue for years and years in reduced circumstances. A turnaround attempt won’t be called for by the racing biz if everyone in it still gets paid otherwise. Everyone that’s left, that is. And per the previous blog post, the market/the world will eventually force the issue.<br />Anonymousnoreply@blogger.com