"The one point that I want to discuss is your future and what it depends on," Buchanan said. "It is more than about the money, it is about the customer. And today we had some serious horseplayers in the audience… they are your customers, they are your future… your future depends on how many people are coming to the track and how many people are coming to the track and betting… The government is going to support you based on how many customers you have and how much money they [wager], so that's your future… Everyone, collectively, has to think about how you attract bettors and customers to the track and regain interest in the industry."
Buchanan went on, adding, "I said this yesterday: two years ago if we had one of these (industry consultation sessions) I don't think we would have heard 'customer' or 'horseplayer' mentioned. It would have just been about how much money there was and how we were going to divide it up.
Horse racing Ontario commission chair in 2013.
Yesterday......
HANA presser here.
Enjoy your Friday Breeders' Cup day everyone. Well, except in Canada where, of course, the "focus is on the customer".
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