Yesterday we looked similarly at Hong Kong horse racing, and specifically its handle and revenues since 2005-2006:
What this table shows is the Hong Kong Jockey Club's reinvestment in the customer base, not unlike what Draft Kings is doing. Handle, in 05/06 was about $59B in Hong Kong dollars, and that yielded $3.2B in revenue. Four years later handle increased to $67.6B, but if you check revenues, they went down, to $3.12B. There were no protests, nor were there groups upset about this, it was all part of a larger plan - to grow revenues long term through this reinvestment.
Five years later, handle was up to over $100B (a 76% growth) and all-important revenues were $4.42B, well above the amount just five years earlier.
Meanwhile, this is not happening in horse racing in North America, to any large degree. In terms of "marketing", in Canada at least, horse racing was estimated to spend 1.7% of revenues on "marketing", which is "in comparison to the huge dollars -- occasionally as high as 20% of revenue -- spent by casinos."
How about for bettors? With historical average cost pricing being attacked with the disruption of the internet, here is how "HPIBets.com", an ADW monopoly handles reinvestment in its customer base.
Further, via the 440 blog, regarding the microscopic player rewards:77k wagered so far this year, and I just got my first "rebate" from my ADW. Thanks @hpi pic.twitter.com/T7Gs8peFRt— Joshua (@Barbaro1420) August 26, 2015
"That's one of the biggest head scratchers in racing, to me. How can a customer worth about $110,000 in handle/year get barely any more respect than a customer worth $5,000 (or less.)? I'm not sure what a customer in racing has to do to be treated well by a track/ADW, but it seems to be quite a bit."
Ask a hundred people what horse racing's biggest customer problem is and you'll get a hundred answers, depending on the mix of letters in the fiefdom du jour. But, like survey's say from customers, it all hinges on disrespect. They are treated like lemons to squeeze, to serve the whims of a horsemen group or track; they are not invested in, to increase their churn, to better their lifetime value, to ensure they are betting this sport for years.
Draft Kings, the Hong Kong Jockey Club and others like them are trying, and in some cases succeeding. They are spending millions of dollars to increase the bet; to encourage and fuel their customer base. Meanwhile, horse racing monopolies are giving out six figure players a pen. It's a big issue, and it will not go away until it's addressed.
Have a nice weekend everyone.